14 Day Exchange Policy
Upon connecting with a Gold Star Jewellers Customer Service Representative, arrangements to have your shipment returned via FedEx will be presented at the expense of the client. For your protection, every Exchange shipment must be insured at the expense of the client.
Gold Star Jewellers is not responsible for items lost or damaged in transit.
To return your item for an exchange to Gold Star Jewellers, please contact our Customer Service Department at (604) 596-5444 or via email at firstname.lastname@example.org.
We will provide you complete step-by-step instructions on how to process your Exchange. Return shipping charges are non-refundable. Gold Star Jewellers Ltd. is not responsible for lost or damaged return shipments. Return shipment without the Return Authorization Number written on the outside of the package will be refused.
You can exchange your purchase for up to 7 days from the date of purchase. All Special orders, custom-made merchandise, and earrings will not be accepted for return.
Sale Items can be exchanged up to 7 days from the date of purchase. If you would like to pick out your new timepiece or jewellery at a later date, Gold Star Jewellers will readily issue a credit note for the full amount of the original purchase or any amount remaining after exchange. Your Gold Star Jewellers credit note can be used at any time and never expires.
Exchanged products must be in the condition you received them and in the original box and/or packaging and not worn/altered. Merchandise that has been altered will not be accepted for Exchange, and deemed a "FINAL SALE".
The acceptance of the Exchange of any merchandise shall be at the sole discretion of Gold Star Jewellers Ltd.